1. Information We Collect

• Personal Information: When you place orders, book catering services, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
• Usage Data: We collect data about how you interact with our website, including IP address, browser type, pages viewed, and time spent on each page. This data helps us improve our website and provide a better user experience.
• Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and gather usage data. You may disable cookies through your browser settings, but this may affect website functionality.

2. How We Use Your Information

• To Provide Services: Personal information is used to process orders, complete bookings, respond to inquiries, and provide customer support.
• Marketing and Promotions: With your consent, we may send you emails about special offers, new products, and community events. You can opt out of marketing communications at any time.
• Improving Our Website: Usage data and cookies help us understand how visitors interact with our website, enabling us to optimize our content, design, and functionality.

3. Information Sharing and Disclosure

• Third-Party Service Providers: We may share your information with third-party vendors who assist us with payment processing, website analytics, email distribution, and customer support. These vendors are only permitted to use your data for the purposes specified by us and are required to protect your information.
• Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to protect our rights, comply with judicial proceedings, or safeguard our users.
• Community and Charity Initiatives: As part of our community-focused mission, we may share general, non-personal statistics (such as number of orders or customer feedback summaries) with our partners or publicly to demonstrate our impact. Personal identifiers are not included in these statistics.

4. Data Security

• We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Sensitive data, such as payment information, is encrypted during transmission using secure protocols.
• While we strive to protect your data, please be aware that no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security but take proactive steps to mitigate risks.

5. Your Rights

• Access and Correction: You may request access to your personal information held by us and ask for corrections if any details are inaccurate.
• Deletion: You have the right to request the deletion of your personal information, except when we are required to retain it for legal or business purposes.
• Opt-Out of Marketing: You can unsubscribe from marketing emails by following the "unsubscribe" link in our communications or by contacting us directly.
• Cookie Preferences: You may choose to disable cookies through your browser settings. However, please note that certain website features may be affected if cookies are disabled.

6. Children’s Privacy

• Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware of any such data collected unintentionally, we will take steps to delete it promptly.

7. External Links

• Our website may contain links to third-party websites, including social media platforms and partners. Please note that this Privacy Policy does not apply to external sites, and we are not responsible for their content or practices. We encourage you to review the privacy policies of these websites before sharing any personal information.

8. Changes to This Privacy Policy

• We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technologies, or legal requirements. Any modifications will be posted on this page with the updated effective date. Your continued use of our website and services constitutes acceptance of the revised policy.

9. Contact Us

• If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us at:
  • Email: tenpercentqa@hotmail.com
  • Phone: +974 5007 0404

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